Appointments

The medical team triage all requests in order of medical priority. If your request is not dealt with, you will be required to ring the following working day if your problem persists. If your condition deteriorates, please ring again.

Due to the crisis in Primary Care, the doctors will now be following BMA guidance and working within safe limits. Once the lists have reached capacity, further requests for consultations cannot be added. 

If you feel that you need medical advice, please give details of your symptoms to our receptionist. 

Our reception staff will take details of the nature of your problem and contact details. These questions help the doctor to ensure you receive:

* the most appropriate medical care

* from the most appropriate health professional

* at the most appropriate time

Our medical team will then prioritise call requests in order of medical urgency.  If you do not receive a callback, please ring again the following working day. If your condition is deteriorating, please ring us again.

Advice and treatment for minor ailments can be found at your local pharmacy or you can obtain good information by going online  

For adults, click on this link:  https://www.nidirect.gov.uk/campaigns/illnesses-and-conditions

For unwell children, you can also use the Children Symptom Checker https://belfasttrust.hscni.net/hospitals/childrens/childrens-symptom-checker/ 

*****If in the event of a medical emergency such as a heart attack or stroke - please phone 999 *****

If your condition deteriorates significantly, please recontact the surgery. 

Unfortunately, we are no longer able to offer any Non-GMS services so will be unable to complete medicals, sign passport forms, provide letters to third parties etc.  We thank you for your patience at this time.

 If you need attention after 6pm or at the weekend – please contact the out of hours service on 028 91 822 344. If your condition is serious or an emergency, then please call an ambulance or attend ED.

For nurse appointments, test results and all other enquiries, please telephone after 10am but please note that our phone lines are less busy late morning and afternoons. 

****Repeat prescriptions should be requested in writing. Use your re-order form to tick the items you need and leave in to the health centre. Why not sign up for online repeat prescriptions? Ask a member of staff.

Please note that the telephone lines are busiest between 08:30 – 11:00 and you may have difficulty getting through. In the event of an emergency call 07526084793

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.